Frequently asked questions
Direct answers about registration, official WhatsApp, templates, ban protection, pricing and privacy.
What is TCHAT?
TCHAT is an official WhatsApp platform for businesses: it connects your business to an official Meta WhatsApp number so you can handle conversations from one shared team inbox, launch campaigns with approved templates, run an AI chatbot, and send automatic messages with every order or appointment — with a mobile app for the team.
Do I need an online store to use TCHAT?
No. TCHAT is an independent platform for any business with customers on WhatsApp: retail, clinics, education, real estate, restaurants, services. Register your business directly, connect your number and start. Store integration is an optional add-on for merchants who have a store, never a requirement.
Is TCHAT owned by or part of another platform?
No. TCHAT is an independent service provider: no ownership by and no dependency on any e-commerce platform, and no restriction of our customers to one. What we offer alongside them is an optional technical integration. The official platform behind WhatsApp itself is Meta.
How do I register my business?
On the "Register your business" page, enter your business name and sector, your email, your mobile number and a password you choose. Your isolated workspace is created immediately and you step straight into it — no approval, no waiting — then you connect a WhatsApp number through Meta's official window in about two minutes and start.
If TCHAT reached you through your platform's app marketplace you can install it from there instead, which creates your workspace automatically with no new password.
Is it official WhatsApp, or a tool linked by scanning a code?
Fully official: you connect your number from Meta's own window. No code scanning, no shared numbers, no ban risk from unapproved tools. Your number stays yours in your Meta account.
Do I need a new number?
No. You can connect the number you already use on the WhatsApp Business app — it keeps working on your phone as before, and on the platform at the same time. Or connect a new one.
Why do I need "approved templates"?
Under Meta policy, any business-initiated message (reminder, notification, offer) must use a pre-approved template. TCHAT ships ready Arabic templates and an editor to create and submit your own. Replying to a customer within 24 hours needs no template.
Meta approval usually takes minutes to 24 hours; templates bundled with the platform are pre-approved.
Does the platform protect my number from bans?
Yes, through smart sending: excluding opted-out customers, per-number send limits based on your Meta tier, batching and pacing, and automatic campaign pause when number quality drops.
How much does it cost?
Two monthly plans: Basic and Advanced, and you start with a free trial before subscribing. The difference is capacity — how many WhatsApp numbers, users and campaigns — and the chatbot and connections to your other systems, which both start on Advanced.
WhatsApp conversation fees are billed by Meta directly through your business account and are not part of the subscription. If you installed from an app marketplace, billing goes through the platform you installed from — the plan and its limits are the same either way: what changes is where you pay, not what you get.
How do I connect my online store, and are messages sent during the import?
In one click from Settings (or by installing the app from the app store). TCHAT imports your customers, orders and abandoned carts to build your records, and sends nothing during the import. Messages start only when you enable an automation or launch a campaign.
Why does the store integration request customers, orders and carts permissions?
Read-only: to import your data and receive store events (new order, abandoned cart, new customer) and turn them into messages. We don't modify your store data, and we never sell or share it. If you don't connect a store, these permissions are never requested.
How do I cancel, and what happens to my data?
Cancel any time — from the subscription page in your dashboard, or from the app page in your store dashboard if you installed from an app store. On cancellation all messages stop, your number stays in your Meta account, and your data is deleted from our systems after 30 days unless you come back.
Is my business's data isolated from other businesses?
Yes. Each business's data is fully isolated from every other in our systems, and your store connection details are stored encrypted. No business can see another's data or send with its settings.
How is TCHAT different from other WhatsApp platforms?
Three practical differences: the lowest published entry price among the platforms we compare against — from 90 SAR a month, the AI chatbot on the middle plan rather than the top tier, and unlimited users on Advanced with no per-seat fee. A detailed comparison on published prices with Wati, Karzoun Chat and BusinessChat is on the comparison page.
How do I contact support?
Email [email protected] — we reply within one business day.
Register your business — your dashboard opens now, your first message in minutes
A free trial before you subscribe, an isolated dashboard for your business, and your number stays yours in Meta.