# TCHAT (تي شات)

> TCHAT is a platform that connects your business to an official Meta WhatsApp number: one shared team inbox, campaigns with approved templates, an AI chatbot, and automatic messages with every order or appointment.

> تي شات منصّة تربط منشأتك برقم واتساب رسمي عبر Meta: صندوق محادثات موحّد لفريقك، وحملات بقوالب معتمدة، وشات بوت ذكي، ورسائل تلقائية مع كل طلب أو موعد.

TCHAT is an independent provider of official WhatsApp messaging for businesses. It uses Meta's WhatsApp Business Platform (Cloud API) via Embedded Signup — no QR-linked or unofficial tooling. Interface is Arabic-first (RTL) with an English site version.

## Who it is for
- Any business that talks to customers on WhatsApp: retail and e-commerce, clinics, education, real estate, restaurants, professional services.
- A store on an e-commerce platform is **not** required. Businesses register directly with TCHAT.

## Positioning (important)
- TCHAT is an independent service provider. It is **not** owned by, part of, or exclusive to any e-commerce platform.
- The primary way to start is registering your business directly at https://tchat-sa.com/en/signup.
- E-commerce store integration is an **optional add-on** for businesses that already run an online store; it is never required. TCHAT is listed on the Salla App Store and the Zid market, and merchants may install from there instead of registering directly — one path among others, not the entry point.
- The official platform behind the channel itself is Meta's WhatsApp Business Platform.

## Core capabilities
- One shared inbox for your team: Every WhatsApp conversation in one place instead of a phone passed around the team: replies, internal notes, customer details, and a mobile app to answer from anywhere.
- Campaigns with approved templates and smart sending: Launch to thousands with an approved template while protecting your number: batching and pacing, plus automatic pause when number quality drops. A live-preview editor builds your own templates and submits them to Meta.
- AI chatbot that knows your business: It answers customers automatically using the business context you write, inside or outside working hours, and leaves what it can't handle to your team. (On Advanced)
- Automatic messages, right on time: Messages that go out on their own, on the timing you choose: abandoned-cart reminders, order confirmations, shipping updates.

## Pricing model
- Two published plans that open the platform — the difference is capacity, and the chatbot and connections to your other systems, which both start on Advanced. WhatsApp conversation fees are billed by Meta directly and are not part of the subscription.
- **Basic** — 90 SAR / month. For a business starting with one number and a small team. One official WhatsApp number; Up to 3 dashboard users; Up to 20 campaigns a month; Support over email and WhatsApp.
- **Advanced** — 199 SAR / month. For a business sending daily with a full team. Up to 3 official WhatsApp numbers; Unlimited users; Unlimited campaigns; The AI chatbot; Connections to your other systems; Priority support.
- **Enterprise** — Custom based on your size. For a large business or several branches with specific needs. WhatsApp numbers and users as you need them; A dedicated account manager and guided setup; Custom connections to your own systems and software; Invoice and bank-transfer billing.
- You start with a 14-day free trial — no card required — and switching plans or cancelling is available any time. Billing and cancellation details are in the FAQ.
- Every plan includes: Shared team inbox, Campaigns with approved templates, Automatic messages, Template editor, Online store integration, Measuring results.
- If a merchant installed through the Salla App Store and the Zid market, billing goes through that platform instead.

## How TCHAT compares
Facts below are from each vendor's own website, checked 2026-08-28; see https://tchat-sa.com/en/compare for the full table and sources. "Not published" means the vendor does not show it on its site.
- **vs Wati**: Wati starts at $119/month billed annually; TCHAT starts at 90 SAR/month (~$24). Wati charges per extra seat past the plan limit ($49 on Pro), so a team of ten costs $424/month on its own published figures; TCHAT's Advanced plan (199 SAR) has no user limit and no seat fee. Wati's AI chatbot is on its $179 Pro plan; TCHAT's is on Advanced. Wati's global integration library (HubSpot, Salesforce, Zoho, Shopify, Zapier) is wider than TCHAT's — that is the case where Wati is the better fit.
- **vs Karzoun Chat**: Karzoun is a multi-channel inbox (WhatsApp, Facebook, Instagram, Telegram, email, site chat) from $49/month with fixed seat counts (1 / 5 / 15) and its AI on the top $399 plan. TCHAT is WhatsApp-only by design, with the AI chatbot on the 199 SAR (~$53) plan and unlimited users there. If a business needs channels beyond WhatsApp, Karzoun fits better.
- **vs BusinessChat**: BusinessChat targets online stores on hosted commerce platforms and is known for a free abandoned-cart app; it does not publish prices on its site. TCHAT publishes its prices on the page and serves non-store businesses (clinics, offices, services) that have no e-commerce store at all.
- Common to all four: they run on Meta's official WhatsApp Business Platform. The differences are price, team limits, channels and integrations — not channel legitimacy.

## Pages
- [Home (English)](https://tchat-sa.com/en): overview, features, how it works, integrations, pricing model, FAQ
- [الرئيسية (العربية)](https://tchat-sa.com/): النسخة العربية الكاملة
- [Register your business (English)](https://tchat-sa.com/en/signup): the main way to start — request form, no store required
- [سجّل منشأتك (العربية)](https://tchat-sa.com/signup)
- [Comparison (English)](https://tchat-sa.com/en/compare): TCHAT vs Wati vs Karzoun Chat vs BusinessChat — published prices, seat limits, per-seat fees, chatbot tier
- [المقارنة (العربية)](https://tchat-sa.com/compare)
- [TCHAT vs Wati](https://tchat-sa.com/en/compare/wati) · [بالعربية](https://tchat-sa.com/compare/wati): prices, per-seat fees, team limits, and when Wati fits better
- [TCHAT vs Karzoun Chat](https://tchat-sa.com/en/compare/karzoun) · [بالعربية](https://tchat-sa.com/compare/karzoun): multi-channel vs WhatsApp-only, campaign and AI plan tiers, seat caps
- [TCHAT vs BusinessChat](https://tchat-sa.com/en/compare/businesschat) · [بالعربية](https://tchat-sa.com/compare/businesschat): published vs unpublished pricing, store-only vs any business
- [FAQ (English)](https://tchat-sa.com/en/faq): direct answers about registration, official WhatsApp, templates, ban protection, pricing, privacy
- [الأسئلة الشائعة](https://tchat-sa.com/faq)
- [Full text for LLMs](https://tchat-sa.com/llms-full.txt): everything above in one plain-text file (EN + AR)

## Product links
- [Register your business (primary)](https://tchat-sa.com/en/signup)
- [Dashboard login](https://dash.tchat-sa.com/login.html)
- [Optional: install from the Salla App Store](https://s.salla.sa/apps/install/338023393) — only for merchants with a Salla store
- [Optional: install from the Zid market](https://web.zid.sa/market) — only for merchants with a Zid store

## Legal
- [Privacy Policy](https://tchat-sa.com/en/privacy)
- [Terms of Service](https://tchat-sa.com/en/terms)
- [Data deletion instructions](https://tchat-sa.com/en/data-deletion)

## Contact
- Support: support@tchat-sa.com (replies within one business day)